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Frequently asked questions

What is Cloud and what does it offer?

Cloud is a Saudi infrastructure and hosting platform that provides cloud servers, domain registration, security, and managed services.
We offer local data residency, Tier III & Tier IV connectivity, and 24/7 technical support to help businesses run fast, secure, and compliant cloud environments.

Where are the Cloud servers located?

Our primary data centers are located in Riyadh and Jeddah, Saudi Arabia.
New facilities in Dammam and NEOM (coming soon) will further expand capacity.
All services follow Saudi data residency regulations.

Benefit: Local latency, higher security, and full compliance.

Do you support government compliance standards inside Saudi Arabia?

Cloud operates under local regulations and supports compliance frameworks required by enterprise and government projects.

Do you offer international locations?

Yes, through our global backbone network, customers can deploy servers worldwide in UAE, US, UK, Europe, Asia, while keeping their primary data residency in Saudi Arabia if needed.

What makes Cloud different from other hosting companies?

Cloud provides Saudi-based hosting, local data residency, Tier III & Tier IV infrastructure, and Arabic-first technical support, ensuring fast performance inside the Kingdom of Saudi Arabia.

Does Cloud operate fully from Saudi Arabia?

Yes, Cloud’s primary operations, servers, and support teams are located in Saudi Arabia, with international locations available for global access.

Do you offer local data residency?

Yes, your data is hosted inside Saudi Arabia when you choose local server locations like Riyadh or Jeddah.

What level of infrastructure do you provide?

We operate Tier III and Tier IV environments with redundant power, connectivity, and backup systems designed for high availability.

Do you offer both managed and unmanaged services?

Yes, you can choose between self-managed servers or a fully managed service where our team handles updates, monitoring, and optimizations.

How do you support digital transformation for businesses?

Cloud enables local hosting, secure infrastructure, and modern automation, helping organizations migrate systems, improve performance, and comply with local policies.

What industries typically use Cloud services?

Cloud is used by tech companies, financial platforms, e-commerce stores, SaaS businesses, healthcare systems, logistics, and enterprise applications.

How does Cloud help improve project performance and reliability?

By running on a Saudi-based network with low-latency connectivity, distributed locations, and optimized infrastructure, Cloud ensures faster access and stable uptime.

How does Cloud deliver high performance inside Saudi Arabia?

Cloud uses local data centers in Riyadh and Jeddah with a domestic backbone network and low-latency connectivity between regions, ensuring faster speeds for users in Saudi Arabia and consistent application performance.

What is the average latency for Cloud servers?

Latency across Saudi Arabia typically ranges between 3ms–12ms, depending on the city and ISP. For nearby countries such as the UAE and Kuwait, latency is usually under 30ms.

How does Cloud handle sudden traffic spikes?

Cloud’s infrastructure supports instant scaling. When demand increases, resources such as CPU, RAM, and bandwidth can be upgraded without downtime.

Do you offer CDN services for global performance?

Yes, we offer integration with global CDN networks to improve user experience outside Saudi Arabia and ensure fast delivery for media and files.

Can performance be optimized based on the project type?

Yes, resources are tailored based on project type, whether e-commerce, SaaS platform, media website, or financial application. We also provide performance consultation.

How does Cloud ensure service stability and uptime?

The infrastructure is based on Tier III undefinedamp; Tier IV standards with redundant power, multi-path connectivity, and failover protection. We also provide 24/7 monitoring.

Are there limits on resource usage?

There are no fixed limits, you can scale resources as needed. If resource usage exceeds expected levels, we notify you with the best scaling recommendation.

Can I monitor performance from the control panel?

Yes, the control panel provides real-time metrics including CPU usage, RAM, storage, network bandwidth, and response time.

How does server location affect project performance?

The closer the server is to your audience, the faster the load time. For businesses inside Saudi Arabia, we recommend Riyadh or Jeddah for the best performance.

Does Cloud provide solutions to optimize databases?

Yes, we offer optimized database configurations, fast SSD/NVMe storage, and recommendations on indexing, caching, and replication to enhance performance.

What is the uptime SLA offered by Cloud?

Cloud offers enterprise-grade uptime SLA with high availability architecture.

Can I migrate my existing project to Cloud?

Yes, you can migrate your project to Cloud easily, whether it’s built on WordPress, Laravel, NodeJS, Odoo, or any other platform running on dedicated or cloud servers. Our support team assists with setup and deployment.

Can data be migrated without loss or downtime?

Yes, we aim to perform migrations with zero data loss and minimal downtime by using a staging environment and switching the domain once the new setup is ready.

How long does the migration process usually take?

The duration depends on the project size and complexity. Small projects and websites typically take 2–6 hours, while larger systems may require 24–72 hours.

Do you provide technical support during migration?

Yes, our support team is available throughout the migration process to ensure configurations are correct, databases are transferred properly, and domains are updated.

What are the basic requirements before starting the migration?

We need access credentials to the old server, a backup of your files and database, and domain details for the DNS configuration. We handle the rest.

What if I have custom configurations on my previous server?

We support the migration of custom configurations such as NGINX configs, SSL certificates, cron jobs, and environment variables, adjusting them to the new environment.

Can I migrate business or employee email accounts?

Yes, business email accounts can be migrated in coordination with your current provider. We transfer mailboxes, emails, and update the mail DNS records.

Do I need to stop my project during migration?

No, your project usually does not need to stop. Only new updates are temporarily paused during database transfer to prevent data inconsistency.

What if I have a large database?

We support large database migrations using advanced techniques such as incremental backups and replication to ensure faster transfer and minimal downtime.

Can I register a new domain through Cloud?

Yes, you can register new domains directly through Cloud with full support for extensions like .sa, .com.sa, .net.sa, .edu.sa, .comand .net. The registration process takes only a few minutes.

Can I transfer my existing domain to Cloud?

Yes, you can transfer your existing domain by providing the EPP transfer code and confirming ownership. Our support team will guide you through the process.

How long does the domain transfer process take?

Domain transfer usually takes 1–5 business days, depending on the previous registrar and the domain extension.

Will transferring my domain affect my website or email?

No, transferring the domain does not affect the project, website, or emails if DNS records are configured correctly beforehand. Our team ensures everything is set to avoid downtime.

Do you support full DNS management?

Yes, full DNS management is available, including A, CNAME, MX, TXT, and SRV records, with performance and security features included.

Can I point my external domain to my Cloud server?

Yes, you can use any domain registered with another provider and point it to your Cloud server by updating DNS records like A or CNAME.

Can my domain be protected from unauthorized transfers?

Yes, we support domain protection via Domain Lock, two-step verification, and restricting transfers without the owner’s authorization.

Can I enable HTTPS/SSL on my domain?

Yes, free SSL certificates are included with all cloud services. You can enable HTTPS with one click, and premium SSL certificates are available if required.

What happens if my domain expires?

The domain enters a grace period during which it can be renewed without losing ownership. If renewal is delayed too long, it may be released back to the registry.

Can I register .sa domains for Saudi entities?

Yes, we support .sa domain registration for Saudi entities according to CITC regulations. Official documents are required, such as a commercial registration.

How is my data protected inside Cloud?

We apply multiple security layers, including encryption, firewalls, threat detection systems, and continuous security updates. The infrastructure is hosted in certified data centers with strong security standards.

Is data encrypted during transfer?

Yes, all data is encrypted in transit using HTTPS and TLS protocols to secure communication between the user and the server.

Does Cloud provide protection against DDoS attacks?

Yes, we use advanced protection systems to mitigate DDoS attacks, with continuous network monitoring to handle abnormal activity.

Who is responsible for securing applications installed on the server?

Cloud secures the core infrastructure, while securing applications and content remains the responsibility of the project owner or developer. Our support team can guide you on best practices.

Is my data stored inside Saudi Arabia?

Yes, for local cloud plans, data is hosted in data centers within Saudi Arabia, following local regulatory requirements.

Is there a backup for my data?

We provide periodic server-level backups, and you can enable your own backups, such as snapshots or remote backups, depending on your plan.

Do you offer threat detection and monitoring?

Yes, the network and servers are continuously monitored to detect abnormal activities, with instant alerts for the technical team to take action.

Can I enable two-factor authentication (2FA)?

Yes, you can enable two-factor authentication on your account for an extra layer of security when accessing your dashboard.

What security standards do you follow?

We follow global security standards such as data encryption, access control, least-privilege policy, and cloud infrastructure protection practices. Best practices are applied to secure the hosting environment.

What payment methods are available?

We accept multiple payment methods, including Mada, Visa, MasterCard, bank transfer, and e-invoicing in compliance with local regulations.

Are prices inclusive of VAT?

Yes, VAT is included in all displayed prices. No additional tax is added during checkout. The final price is clear upfront.

Is there a setup fee?

Some plans include a small setup fee to ensure long-term commitment and resource provisioning. Details are clearly stated on each plan page.

Can I pay monthly?

Monthly billing is available for selected plans. Economy cloud plans are usually offered annually to ensure service stability and better value.

What happens when my subscription ends?

You’ll receive reminders before expiration. If not renewed, the service is temporarily suspended while data is retained for a limited period ( 10 days ) and will be deleted after that.

Is there a refund policy?

Refunds are available only under specific circumstances, such as documented technical issues preventing service usage. Terms are outlined in our policy.

How is the upgrade price calculated?

When upgrading, the price difference between plans is automatically calculated based on your remaining subscription period.

Can I downgrade my plan?

Yes, as long as your project fits the lower plan’s resources. A technical review may be required to ensure compatibility.

Are there extra fees for exceeding limits?

Each plan includes defined resources. If limits are exceeded, you’ll be notified first, and any additional usage will be charged transparently.

Do you issue official e-invoices?

Yes, we issue e-invoices compliant with Saudi e-invoicing regulations (Fatoora) and all relevant ZATCA requirements.

Customer Reviews

Why our customers loves our services

Five Star Hosting Services!

0003-02-12

“Exceptional hosting services! Their robust infrastructure ensured my website's stability and lightning-fast loading times. Support was prompt and knowledgeable. A game-changer for my online business.“

”

Michael Smith
rsstudio.net

Great Hosting Company

“Building my WordPress website was a breeze with their hosting services. The user-friendly setup and intuitive tools made the process seamless. I'm delighted with the hassle-free experience and impressive results.”

”

Eliza Williams
rsstudio.net

Very Helpful Support

“I'm thoroughly impressed with their hosting services. The standout feature for me is their outstanding customer support – quick, friendly, and incredibly helpful. They've truly exceeded my expectations!"

”

John Doe
rsstudio.net

High Quality Servers

“I'm thrilled with their hosting services. The performance of my website has been exceptional, thanks to their top-notch hardware. Blazing-fast speeds and reliability have made a huge difference for my online presence.”

”

Michael Smith
rsstudio.net

Fastest Hosting

"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."

”

Robert Johanson
https://rsstudio.net/

Simply Amazing

“Their products are simply amazing. The quality, features, and value they offer have elevated my online presence. A fantastic choice for anyone seeking top-tier hosting solutions.”

”

Maria Garcia
rsstudio.net

Five Star Hosting Services!

0003-02-12

”

Michael Smith
rsstudio.net

Great Hosting Company

”

Eliza Williams
rsstudio.net

Very Helpful Support

”

John Doe
rsstudio.net

High Quality Servers

”

Michael Smith
rsstudio.net

Fastest Hosting

"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."

”

Robert Johanson
https://rsstudio.net/

Simply Amazing

“Their products are simply amazing. The quality, features, and value they offer have elevated my online presence. A fantastic choice for anyone seeking top-tier hosting solutions.”

”

Maria Garcia
rsstudio.net

Five Star Hosting Services!

0003-02-12

”

Michael Smith
rsstudio.net

Great Hosting Company

”

Eliza Williams
rsstudio.net

Very Helpful Support

”

John Doe
rsstudio.net

High Quality Servers

”

Michael Smith
rsstudio.net

Fastest Hosting

"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."

”

Robert Johanson
https://rsstudio.net/

Simply Amazing

“Their products are simply amazing. The quality, features, and value they offer have elevated my online presence. A fantastic choice for anyone seeking top-tier hosting solutions.”

”

Maria Garcia
rsstudio.net

Need help? Feel free to contacact with our amazing team.

24/7 Live Chat

Open Ticket

Knowledgebase

Frequently asked questions

What is Cloud and what does it offer?

Where are the Cloud servers located?

Do you support government compliance standards inside Saudi Arabia?

Do you offer international locations?

What makes Cloud different from other hosting companies?

Does Cloud operate fully from Saudi Arabia?

Do you offer local data residency?

What level of infrastructure do you provide?

Do you offer both managed and unmanaged services?

How do you support digital transformation for businesses?

What industries typically use Cloud services?

How does Cloud help improve project performance and reliability?

How does Cloud deliver high performance inside Saudi Arabia?

What is the average latency for Cloud servers?

How does Cloud handle sudden traffic spikes?

Do you offer CDN services for global performance?

Can performance be optimized based on the project type?

How does Cloud ensure service stability and uptime?

Are there limits on resource usage?

Can I monitor performance from the control panel?

How does server location affect project performance?

Does Cloud provide solutions to optimize databases?

What is the uptime SLA offered by Cloud?

Can I migrate my existing project to Cloud?

Can data be migrated without loss or downtime?

How long does the migration process usually take?

Do you provide technical support during migration?

What are the basic requirements before starting the migration?

What if I have custom configurations on my previous server?

Can I migrate business or employee email accounts?

Do I need to stop my project during migration?

What if I have a large database?

Can I register a new domain through Cloud?

Can I transfer my existing domain to Cloud?

How long does the domain transfer process take?

Will transferring my domain affect my website or email?

Do you support full DNS management?

Can I point my external domain to my Cloud server?

Can my domain be protected from unauthorized transfers?

Can I enable HTTPS/SSL on my domain?

What happens if my domain expires?

Can I register .sa domains for Saudi entities?

How is my data protected inside Cloud?

Is data encrypted during transfer?

Does Cloud provide protection against DDoS attacks?

Who is responsible for securing applications installed on the server?

Is my data stored inside Saudi Arabia?

Is there a backup for my data?

Do you offer threat detection and monitoring?

Can I enable two-factor authentication (2FA)?

What security standards do you follow?

What payment methods are available?

Are prices inclusive of VAT?

Is there a setup fee?

Can I pay monthly?

What happens when my subscription ends?

Is there a refund policy?

How is the upgrade price calculated?

Can I downgrade my plan?

Are there extra fees for exceeding limits?

Do you issue official e-invoices?

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